Dell EMC OpenManage Server Administrator

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Best Practices For Logging In

  • When logging in to Server Administrator, use your operating system user name and password.
  • When logging in to Server Administrator on a system that is running Microsoft Windows Server 2003 or later, you cannot use a blank password due to operating system design.
    NOTE: This help page may include information about features or operating systems not supported by your system. Server Administrator only displays features that are supported on your system.

Managed System Login

Use the Managed System Login window to log in to Server Administrator on a managed system.

Hostname / IP address Type the managed system's IP Address or system name or Fully Qualified Domain Name (FQDN).
NOTE: If you have entered the system name or FQDN, Server Administrator Web Server host converts the system name or FQDN into the IP Address of the managed system.
NOTE: You can also enter the port number of the managed system. For example, Hostname: Port Number, or IP address: Port Number.
NOTE: If you are connecting to a Citrix XenServer, Server Administrator Web Server automatically selects the default port (5986) or you can specify an alternative port.
Username Type your managed system's username. Use the following combinations to enter a valid user name:
  • User Name
  • Domain name\User Name
  • User Name@Domain Name
Password Type your managed system's password.
Application Specifies the application to which you are logging in.
Active Directory Login Check this option to log in using Microsoft Active Directory authentication. You should select the Active Directory Login check box to log in using the Extended Schema Solution in Microsoft Active Directory. This solution enables you to provide access to Server Administrator; allowing you to add/control Server Administrator users and privileges to existing users in your Active Directory software. For more information, see Using Microsoft Active Directory in the Server Administrator Installation Guide.
NOTE: This application requires client side scripting to be enabled. See the Server Administrator User's Guide for instructions.
Ignore Certificate Warnings Check this option to ignore the certificate warnings. You can ignore the web server managed system's certificate, installed on the managed node.
NOTE: Use the Ignore Certificate Warnings option with discretion. It is highly recommended that you use it only in trusted Intranet environments.
Submit Continues with the login.
Cancel Erases what you have entered in the page.

The following table lists the login failure errors of the managed system and the probable cause:

Table 1. Login Failure Errors
ErrorProbable Cause
Could not resolve hostnameThis error may occur when the Web server cannot resolve the hostname you have entered.
Connection errorThe error may occur due to any of the following reasons:
  • The managed system you are trying to log in to is unreachable.
  • The Web Services for Management (WS-Man) server on the managed system is not running.
  • The port number you entered is incorrect.
  • The WS-Man server is running but not configured for HTTPS. For more information, see the Server Administrator Installation Guide.
  • The system running Server Administrator Web server has default proxy settings (not the browser proxy settings), the managed system login may fail. To fix this problem, the managed system should be accessed directly or by bypassing the proxy. For more information on configuring the proxy settings, see your operating system documentation.
Certificate errorThe error may occur due to any of the following reasons:
  • The managed system certificate has expired.
  • The Certificate Authority (CA) of the managed system certificate is not trusted by Server Administrator web server.
  • The Common Name (CN) name of the managed system certificate does not match the hostname entered in the Hostname/IP address field.
  • The managed system certificate is not revoked.
Authentication Failure This error may occur due to any of the following reasons:
  • You have either entered an incorrect User Name or Password.
  • The Windows Remote Management Authorization feature (Remote Enablement) is not configured in the managed system. For information on installing and configuring Remote Enablement, see theServer Administrator Installation Guide and for information on User Configuration, see the Server Administrator User's Guide.
  • The managed node is running Windows 2008 R2 and WinRM's (Windows Remote Management) "CbtHardeningLevel" setting is configured to "Strict". To resolve this issue, change the CbtHardeningLevel setting to either "Relaxed" or "None". See the WinRM documentation for details.
  • The lockdown mode is enabled while you are logged into Server Administrator on VMware ESXi operating system. For more information on lockdown mode, see VMware documentation.
Connection timeout This error may occur if the managed system you are trying to access is unreachable or taking too long to respond. This may be because the dependent service(s) on the managed system are processing other requests.
Internal error occurred This error may occur due to any of the following reasons:
  • The dependant service(s) on the managed system are not running. For information on dependant service(s), see the Server Administrator Installation Guide.
  • The WS-Man server is running but not configured for HTTPS.
  • The remote enablement is not installed. For information on how to install remote enablement, see the Server Administrator Installation Guide.
Out of MemoryThis error is an operating system error. See the operating system documentation of the managed system and fix the issue and login again.
CRL file not present or badThis error may occur if you have not specified a valid CRL (Certificate Revocation List) file.
Lockdown mode is enabled in the managed nodeThis error may occur if the lockdown mode is enabled on a VMware ESXi managed node. For more information on lockdown mode, see VMware documentation.

Local System Login

Use the Login window to log in to Server Administrator on local system.

NOTE: For supported Microsoft Windows operating systems, this entry is not case-sensitive. For supported Red Hat Enterprise Linux and SUSE Linux Enterprise server operating systems, this entry is case-sensitive.
Username Enter the username assigned for your operating system login. Use the following combinations to enter a valid user name:
  • User Name
  • Domain name\User Name
  • User Name@Domain Name
Password Type your local system's password.
Application Specifies the application to which you are logging in.
Active Directory Login Check this option to log in using Microsoft Active Directory authentication. You should select the "Active Directory Login" check box to log in using the Extended Schema Solution in Microsoft Active Directory. This solution enables you to provide access to Server Administrator; allowing you to add/control Server Administrator users and privileges to existing users in your Active Directory software. For more information see "Using Microsoft Active Directory" in the Server Administrator Installation Guide.
NOTE: This application requires client side scripting to be enabled. See the Server Administrator User's Guide for instructions.
Submit Continues with the login.
Cancel Erases what you have entered in the page.

The following table lists the login failure error of the local system and the probable cause:

Table 2. Failure error
Error Probable Cause
Login Failed This error may occur, if you entered an incorrect username or password.

Web Server Login

Use the Web Server Login window to log in to Server Administrator Web server.

Username Enter the username assigned for your operating system login.
NOTE: For supported Microsoft Windows operating systems, this entry is not case-sensitive. For supported Red Hat Enterprise Linux and SUSE Linux Enterprise server operating systems, this entry is case-sensitive.
Password Type your operating system password.
Application Specifies the application to which you are logging in.
Active Directory Login Check this option to log in using Microsoft Active Directory authentication. You should select the "Active Directory Login" check box to log in using the Extended Schema Solution in Microsoft Active Directory. This solution enables you to provide access to Server Administrator; allowing you to add/control Server Administrator users and privileges to existing users in your Active Directory software. For more information see "Using Microsoft Active Directory" in the Server Administrator Installation Guide. n
NOTE: This application requires client side scripting to be enabled. See the Server Administrator User's Guide for instructions.
Submit Continues with the login.
Cancel Erases what you have entered in the page.

The administrator can restrict access to the application by User or Power User groups. A user that is a member of either of these groups might not regain access to an application because the group lacks the appropriate access level.

Log Out

Use the Log Out window to end your Server Administrator program session after clicking Log Out on the Global Navigation Bar.

The Log Out button is located in the upper-right corner of each Server Administrator window.

Window Controls for Log Out window

Log in Returns to the Log in window.
Close Browser Closes the browser.
NOTE: Close Browser option may not be available on all browsers.